Claims

How We Take Care Of Your Claim, And You

We know that in the best circumstances having to make an insurance claim is unexpected – and often scary. One call will get your claims process started. If you’re making an auto insurance claim:

  • We’ll send you a link to our new smartphone app.
  • You’ll follow the prompts to photograph the damage.
  • You won’t have to wait for an adjustor to arrive – your photos will be sent right to an expert in our claims department.

No More Wondering What’s Next

Your dedicated claim specialist will follow up to:

  • Confirm your claim has been received.
  • Connect you to our Hertz Concierge if you need access to a rental car.
  • Check to see if you have any additional benefits.
  • Set clear expectations and ask if you have any more questions.

Keeping Our Promise

A claim is where your insurance pays off, literally. As part of our promise, we will:

  • Make sure you get what you paid for – as fast as we can make it. Sometimes other companies get involved – but your dedicated claims representative will help you through that, too.
  • Communicate with you actively to coordinate a resolution.
  • Make sure you understand what’s happening and why.

If you have more questions about the claims process, call 1.800.779.2103 or  Your friendly neighborhood WeInsure agent is always happy to talk you through your policy.

Ready to File Your Claim?

File Claim

F.A.Q.

Your insurance policy is customized to give you the best value. The more you understand about your policy, the more you'll know about what is covered. That's why we've included some basic claim information here. Need more details? Call 1.800.779.2103

Call our dedicated claims specialists at 1.800.779.2103 or file a claim online.

  1. You’ll be assigned a dedicated claims specialist who is an expert in your state laws and insurance regulations.

  2. They will start by asking about what happened – who was involved, what damage has been done, and whether someone else may be responsible. When another driver is at fault, you may be entitled to compensation through their insurance

  3. If another insurer isn’t going to cover your losses, they’ll talk you through your policy – reviewing the damage that’s been done and the extent of your coverage.

  4. If your car has been damaged, and you’ve got a smartphone or similar device, we’ll send you a link to our claims app – this allows you to take pictures of your vehicle and get the process going without waiting for an appraiser.

  5. When injuries or other property damage is involved, your dedicated claims specialist will coordinate the reporting and review of all the facts.

  6. Your claims specialist will explain what will happen next, including any additional help we need from you, including reporting to state agencies or authorities where required by law.

We know that resolving a claim quickly is critical – but it is also sometimes a complex process. With dedicated claims specialists that take responsibility for your claim you can be sure you’ll get answers, and a resolution, as soon as possible.

  • When you have been involved in an auto accident with another party: Yes.
  • When your personal property has been damaged or stolen: Yes.
  • When your car has been stolen: Yes.
  • When the actions of another driver cause damage to your vehicle, even if you don’t contact that vehicle: Yes. File a police report to document the circumstances; for example, if an unsafe driver caused you to swerve and hit a guard rail.
  • When your car has been damaged while driving, but no one else was involved – Yes – even if no one is injured, you may need police documentation in the case of a property damage claim.
  • When your car has been damaged by a storm, tree branch, or other act of nature: No.

Call WeInsure. We take care of you, even if someone else is at fault. We’ll assign a dedicated claims specialist who can do a lot of the work for you and will help you get back on the road.

While every claim is different, our approach is always the same. We take care of you by assigning a dedicated claims specialist who knows the questions to ask and the steps to take. They will keep you up to date with the status of your claim, what you need to do next, and help you understand the process.

Scroll to Top